As teachers and colleagues, we often come up against situations where difficult topics must be addressed - with parents, colleagues, or students. What do we know about the best strategies for those moments? What questions should we be asking ourselves before we speak, and what environments are best for when we do speak? Based on Jennifer's book, Having Hard Conversations, and her work with conflict and interpersonal communication, this session will provide participants with action plans and scripting tools for having those necessary hard conversations.
Participants will learn how to:
  • Identify why they hesitate having hard conversations
  • Design questions to ask themselves before they choose to speak up
  • Articulate in professional language the challenges they are facing
  • Determine the goals of the conversation and write an action plan of support
  • Script the conversation avoiding trigger words that put others on the defensive
Choose the best 'wheres' and 'whens' for a productive discussion.
Day 1

Welcome, Introductions, Overview
What is a Hard Conversation?
  • Examples of what is beyond the scope of this workshop
  • Clarifying vs. hard conversations
  • Introduction to polarities vs. problems
Start a Case Study
  • Look at Questions to Ask Yourself Before You Speak Up
  • Focus on Factors to Consider - timing, doability, likelihood for success
  • Review Professional Behaviors Around Which One Can Frame A Hard Conversation
  • Outcome Mapping - Action Planning with an Emphasis on Being Other-Focused
  • Identity Circle
  • Generational Savvy, Gender Savvy, Cultural / Country of Origin Savvy
Reflection and Feedback

Day 2

Moving into the Scripting of Hard Conversations
  • SCARF Model - David Rock
  • Scripting Protocol
  • Review of Samples - Calibrating
  • Time for Discussion re: Personal Case Studies
  • Quick Scripts
  • Wheres and Whens for Effective Conversations
Specific Conflict Responses
  • What Ifs?
  • Troubleshooting
  • Quick Scripts
  • Seize the Moment
  • Strategies to Help Listen More Effectively to Difficult Feedback
Reflection and Feedback

Suggested Resources
Having Hard Conversations, The Multi - Generational Workplace: Communicate, Collaborate & Create Community and Hard Conversations Unpacked - the Whos, Whens and What Ifs.
Potiential Audience:
Teacher Leaders - Coaches, Team Leads, Department Chairs, Committee Chairs, and all who identify as leaders in their schools - as well as aspiring administrators and newly hired administrators and coordinators.
Jennifer Abrams
Jennifer Abrams is an educational consultant who specializes in new teacher and admin support, effective collaboration in a multigenerational workplace, and having hard conversations. Jennifer's publications include Having Hard Conversations (Corwin, 2009), and The Multigenerational Workplace: Communicate, Collaborate & Create Community, (Corwin, 2013) and her upcoming book, Hard Conversations Unpacked - The Whos, Whens and What Ifs (Corwin, 2016).
Zurich International School,
Upper School Eichenweg 2,
8134 Adliswil,
Tel. No.- +41 (0) 58 750 2400

Hotel details:

Hotel Ibis Zurich-Adliswil
Address: Zurichstrasse 105
(IBISCUS Betriebs AG) CH-8134 Adliswil

Website: www.ibiszurich.ch

Email: welcome@ibiszurich.ch

Tel: +41 44 711 85 85

8:30 am to 3:30 pm
Registration at 8.30 am
on the 2nd of February 2019.
USD 750 Closing Date 15th January 2019
INCLUDES: Certificate of Participation for 16 Professional Development hours, Lunch and 2 coffee breaks.
Upcoming Workshops
Documentation in the Early Years
- By Fiona Zinn
23rd - 24th February 2019
Baar, Switzerland.
The Writing Workshop
- By Ralph Fletcher & Martha Horn
2nd - 3rd March 2019
Assessment for Learning
- By Dylan Wiliam
9th - 10th March 2019