Better Conversations is one of the most popular workshops we offer. Based on the book Better Conversations: Coaching Ourselves and Each Other To Be More Credible, Caring, and Connected, the workshop offers an intensive exploration of six Better Conversations Beliefs and ten Better Conversations Habits that can help anyone communicate more effectively at work or at home.

Effective communication strategies are essential for professional success. Coaches, leaders, and educators who make an impact communicate their message clearly, build healthy emotional connections with others, and maneuver through emotionally complex situations in ways that allow them to speak the truth in ways that will be heard.

Effective communication strategies are even more important in people’s personal lives. We live our lives in relationships, and much of the joy or unhappiness we experience is the direct result of our relationships with others. Effective communication strategies enable us to live happier, more fulfilling lives by enabling us to experience healthier personal relationships.

Tens of thousands of educators around the world have read the book and attended an event. However, as powerful as the workshop is, the real impact of the book and workshop happens when people apply the Beliefs and Habits to their professional and personal lives. Improved communication is a concept that is best learned through application, and this virtual workshop provides an opportunity for just such an experience.
Course Outline:
Week One: The Better Conversation Beliefs
  • Explanation of the Better Conversation Beliefs
  • An introduction to the personal reflection activities related to the Beliefs

[Before the next session, participants complete the Beliefs reflection activities.]
Week Two: Demonstrating Empathy and Listening and Asking Better Questions
  • Participants discuss their reflections related to the Better Conversations Beliefs
  • An overview of what empathy is, why it is important, and how to demonstrate it
  • Participants discuss their experiences demonstrating empathy
  • Explanation of why listening is important and explanation to several easy and powerful strategies people can use to improve their listening
  • Explanation of characteristics of effective questions

[Before the next session, participants use the Listening and Asking Better Questions “Looking Ahead” forms to prepare for a conversation, and then they video record of a conversation and analyze their listening and questions using the “Looking Back” forms.]

In addition, participants complete the Demonstrating Empathy “Looking Ahead” and “Looking Back” forms.]
Week Three: Making Emotional Connections and Finding Common Ground
  • Participants discuss their experiences practicing and reflecting on how well they listen and ask questions
  • Explanation of the essential components of emotional connection and what people can do to increase emotional connection
  • Explanation of strategies people can use to find common ground

[Before the next session, participants use the Making Emotional Connections “Looking At” form to heighten their awareness of the elements of connection and keep a reflection journal of the times they attempted to find common ground.]
Week Four: Redirect Toxic Conversations and Building Trust
  • Participants discuss their experiences practicing and reflecting on building emotional connections and their experiences attempting to find common ground
  • Explanation of why redirecting toxic conversations is important and strategies people can use to redirect them
  • Explanation of five factors that influence trust

[Participants continue to meet, as they wish, to discuss what they are learning about having better conversations.]
Necessary Resources:

Better Conversations – Kindle version
The Reflection Guide to Better Conversations – Kindle version
Potential Audience:
This workshop will appeal to decision makers, instructional coaches, site-based professional developers, principals, and all educators interested in learning more about instructional coaching.

The institute will address how to coach (methods that coaches can use to enable instructional improvements) not what to coach (instructional practices). This workshop is most appropriate for professional developers and other educational professionals who are interested in learning about how to accelerate professional learning in schools.
Jim Knight
Jim Knight, Senior Partner of ICG, is a research associate at the University of Kansas Center for Research on Learning. He has spent more than two decades studying professional learning and instructional coaching. He has written several books on instructional coaching including Instructional Coaching: A Partnership Approach to Improving Instruction (2007), Unmistakable Impact: A Partnership Approach for Dramatically Improving Instruction (2011), High-Impact Instruction (2013), Focus on Teaching (2014), Better Conversations (2015), andThe Impact Cycle (2018). Knight has also authored articles on instructional coaching and professional learning in publications such as Educational Leadership, The Journal of Staff Development, Principal Leadership, The School Administrator, and Kappan. Jim earned his PhD in Education from the University of Kansas and has won several university teaching, innovation, and service awards. Knight also writes the Radical Learners blog.

6th, 13th, 20th, 27th February 2021
EST 6:00 am | London 11:00 am | Zurich 12:00 pm | Dubai 3:00 pm | India 4:30 pm | Hong Kong 7:00 pm
Melbourne 10:00 pm
Each session is for 2 hours
USD 400 Per participant
If you register for BOTH the Impact Cycle and Better Conversation there will be a discounted rate of USD 600 for both the workshops